The Resort villa is at your disposal from 3:00 pm on the day of arrival. On your departure day the villa must be vacated by 12:00 noon. The resort is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per villa may not be surpassed.
The villa will be reserved for you until 4:00 pm on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 4:00 pm you can guarantee the reservation with a credit card or other method specified. Otherwise the resort can release the reserved villa for booking after 4:00 pm.
In case you arrive to the resort according to the arrival time agreed and the villa you have reserved is not available, the resort is liable to arrange you an equivalent villa without extra charges.
We endeavour to ensure that all the information and prices both on our website, marketing material and other booking channels are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to your chosen reservation before you make your booking.
The price of your reservation and the terms upon which payment, changes and cancellations are made will vary according to your villa, booking type and other factors, and you will be notified of these terms at the time of booking. Please note that all rates are subject to availability.
Unless stated otherwise on the website, additional services (half-board, full-board etc.) are not included in the price. Tourist tax, specified on the rates page, must be paid directly to the resort, with the exception of online prepayments where this amount may be included.
Certain promotional offers available online are sold exclusively on the Internet, that is, remotely and in no circumstance at the front desk of the resort.
You may pay for your stay at our Resort with all available methods, such as cash, credit card, money transfer or any other method to be accepted by us in the future. All bookings require a 50% deposit to secure a reservation, along with a minimum of 1 night’s accommodation. When booking the balance must be paid in cash or by card at the time of check-in. Our payment policy is the following:
Our payment policy is presented in our website and will, also, be provided during the booking procedure relating to your specific order submitted through our web tools and platform or Booking Channels and Agents or their platforms. A specific payment policy may be provided in the Customer’s Booking Confirmation.
Payment for any incidental extras (e.g. mini bars, spa treatments etc.) must be made directly to the resort before you check out.
In order to provide you with special offers or discounts, we may request that you pay in advance part or the whole amount of the billable charges for your booking. In such case, we may not provide you with a Booking Confirmation, if you have not paid this amount within the timeframe provided.
In case you pay through a credit card the Resort has the right to request at your arrival that you show your credit card in the front desk. If you deny showing your credit card or if the name written in the credit card is not the same as the Customer’s, then the Resort can immediately cancel the Booking Confirmation and refuse to provide to you and your Guests accommodation services. In such case, you may pay cash and the Resort will not cancel your Booking Confirmation. In case the name in the credit card is different than the Customer’s and the credit card owner is present and willing to become the Customer, then the Resort will provide accommodation services as long as the credit card owner signs the Registration Form.
Our cancelation policy is the following:
If any refund is owed, the amount less any applicable fees will be refunded via PayPal within 15 business days. The Resort cannot refund fees charged by your credit or debit card company for transactions.
To reserve a villa with us, please follow the instructions on the website or booking channel partner. At the moment we can only offer direct bank transfers, to pay via another method please find us via our booking partners, (booking.com, agoda.com, expedia.com, trip.com and others).
Please check the details of your reservation are correct before you submit your reservation request. We will not be liable for any delay or non-performance of your reservation if you provide us with incorrect information.
Your reservation is confirmed and a binding contract will come into existence between you and us as soon as we have issued you with a confirmation with a valid confirmation number that will confirm the details of your reservation and will be sent to you. Upon receipt, if you believe that any details on the confirmation are wrong or if you require any changes to be made, you must contact us immediately as it may not be possible to make changes later.
If you do not receive the automatic confirmation message within a few minutes after submitting payment, please check your spam email folder just in case the confirmation email got delivered there instead of your inbox.
We reserve the right to refuse a reservation and decline to issue a confirmation at our absolute discretion.
The Website contains information about the villas, facilities and services of the Resort. While the Resort will use all reasonable endeavours to ensure the accuracy of available information, the Resort shall not be liable for any discrepancy, error or omission. The Resort does not make any representation or warranty, express or implied of any kind regarding the information and shall not be liable for any damages that transpire whatsoever.
These Booking Conditions, together with our Privacy Policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with The Dream Resort Palawan, owned by BURO Bangladesh. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions, references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Booking Conditions and the Privacy Policy.
By making a reservation, the first named person on the reservation agrees on behalf of all persons detailed on the reservation that:
If you make your reservation via a travel agent, or another third party, then you have a separate legal relationship with that party, and the Resort has no liability for any acts or omissions of such party, including their observance of your data protection rights.
Please note that The Dream Resort Palawan is owned by The Dream Hideaway Resort Development Corp, and all bookings and related services are subject to the terms and conditions set forth by the parent company.
